Auto Check-in

NovoClinical has an integrated, paperless patient check-in system. Patients complete their own information before or when they arrive, and everything they enter flows straight into the chart — no clipboard, no scanning, no re-typing at the front desk.

Three ways the documents reach the patient

1. They scan a QR code. The patient scans the code on their own device and their check-in opens. No account, no login, nothing to install — they scan, complete and they are done.

2. Your staff send them, whenever you want. Reception can send check-in documents to a patient at any point — when the appointment is booked, the day before, or while the patient is sitting in the waiting room.

3. The right documents send themselves, based on why the patient is coming in. This is the one that changes how the front desk works. You configure which check-in documents belong to which reason for visit, and from then on they go out automatically as appointments are created. Book a new patient physical and the intake pack goes. Book a diabetic follow-up and the diabetes questionnaire goes. Nobody has to remember, nobody has to decide, and no patient arrives with the wrong forms or none at all.

What patients complete

• Demographics, confirmed or updated by the patient rather than read aloud across a desk.
• Medical history.
• Consent forms and acknowledgements, signed electronically.
• Questions specific to your clinic, and specific to the visit.
• Insurance card images and other documents, photographed and attached directly.

What it means for your front desk

• No scanning and no data entry. Information arrives already structured, which removes the most common source of registration errors — and registration errors are one of the biggest causes of insurance denials.
• Collected information syncs automatically. Staff either create a new patient from it or merge it into an existing record, with the chance to review before anything is committed.
• The work moves out of the peak hour. Forms completed at home are complete and legible, and insurance uploaded in advance can be verified in advance — the difference between catching a coverage problem the day before and discovering it while three people wait.

You design the forms, and decide who gets which

Check-in forms are built by your own team using a drag-and-drop form designer — consent documents, health questionnaires, intake forms and demographic confirmations. You add the fields you want, arrange them as the patient will see them, and publish. Then you map them to your reasons for visit, and the routing takes care of itself.

Patients enrolled in the patient portal can complete check-in there as well.